Contact support

Open a support ticket

Sign in and contact support. Your account keeps the conversation and gives us the context needed to review orders and generation tasks.

For a video issue, include its task identifier, creation time and a description of the problem. For a payment issue, include the order number and charge date. Never send your password, card details or an API key.

Before contacting us

Check My videos for completed or running tasks. You do not need to stay on the generator while a video is running. For photo and role guidance, see the step-by-step guide.

Privacy and copyright

Use the same support channel for a data request or copyright notice, and explain the type of request clearly. If you cannot access your account, use the password recovery link on the sign-in page.